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Contoh Soal Short Functional Text Letter Jawaban -Complaining

Contoh Soal Short Functional Text Letter Jawaban -Complaining

This text is for questions 1 and 2.
Dear Big Meal’s representative

I’m writing to inform you that I had a negative bad experience at your location in Columbus, New Jersey on August 4. My receipt number is 512, and the person who handled my order was Alex.

First of all, I recognize that you, as the leader of this letter, are not responsible for my bad experience, but I am still upset about the situation.

I went to the drive through and ordered seven meals with no pickles. When I received my order, I checked that all of the sandwiches were in the bag paid and drove away. When I got home, I realized my number seven had pickles on it. I’m allergic to pickles, and I didn’t want to waste the sandwich, so I drove back to the drive through to explain the situation and get it fixed.

I fell very disappointed with this interaction, as I usually enjoy my experiences at your restaurant. To fix this situation, I would like a coupon for a free meal of my choice. I think an apology from Alex is also appropriate.                                                                
Please contact me at 555.555.5555 or email me back at jkorkell@email.com. I would like this situation to be resolved so I can continue to be a loyal Big Meal’s patron.

Jim Korkell

1. What is the letter about?
A.     Applying for a job.
B.     Complaining bad service.
C.     Ordering a certain item.
D.     Inquiring Mr. Jim Korkell.
E.      Reserving for a meal.

2. Who is in charge to take the order of “the drive through service”?
A.     The cashier
B.     Alex
C.     Jim Korkell
D.     The manager
E.      The customer
Muhammad Ahkam Arifin
Muhammad Ahkam Arifin Muhammad Ahkam Arifin is a Fulbright PhD student at Washington State University, US. He earned a master`s degree in TESOL from the University of Edinburgh & Applied Linguistics from the University of Melbourne.

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