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Contoh Soal Short Functional Text Letter Jawaban

Complaint Letter from Business to Business

This text is for questions 1 and 2.
Dear Mr. Thompson,

I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining room chairs from us which your company delivered to his residence. 
He has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake. 
I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone' s satisfaction. 

Jackie Middleton
Customer Services Manager 

1. What is the customer complaining about in his letter?
A. Late delivery of the purchasing goods.
B. The damaged purchased goods.
C. Cancellation of the delivery.
D. High price of the furniture.
E. Low quality of the Product.

2 . Who is Mr. Thompson?
A. A Valued Customer.
B. Delivery Service Manager.
C. Customer Service Manager.
D. Jackie Middleton's boss.
E. Mr. Robinson's employee.

Source: Soal UN (Ujian Nasional) tahun 2014
Muhammad Ahkam Arifin
Muhammad Ahkam Arifin Muhammad Ahkam Arifin is a Fulbright PhD student at Washington State University, US. He earned a master`s degree in TESOL from the University of Edinburgh & Applied Linguistics from the University of Melbourne.

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